FAQ's

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FAQ's

Here you will find the answers to our most frequently asked questions. If you require more information, and it is not covered here, please feel free to call us on 01743 246668.


Who can use us?

Anyone in genuine need can apply to us, either in person, or via the online registration form. 

What do we take?

We take all household items, including white goods. Soft furnishings must have a fire safety certificate attached to them. 

Items must be in general good condition as we are unable to make certain repairs to damaged goods. 

We DO NOT take clothing or Gas appliances.

How do I make a donation?

Simply phone us during normal working hours or fill in a request on our website and we will arrange a convenient time. 

How do I get referred?

If you are in receipt of benefits, under 25, or over 60, you automatically qualify as a member and can fill in our online form or bring proof of eligibility (within last 3 months), directly to the scheme. 


Alternatively, drop in and we can discuss your situation with you, as everyone's circumstances are unique and our aim is to help as many people as possible. 

Where do we deliver to?

We deliver and collect, free of charge, within a ten mile radius of the scheme. (See here for delivery schedule). Anywhere that lies beyond this, will result in a small charge to support the charitable objectives.